Frequently Asked Questions (FAQ) - 3DCADCNC

Find answers to common questions about our 3D printing, CNC, and woodworking products.

Customer Service

How can I contact customer support?

You can reach our customer support team by sending an email to support@3dcadcnc.net or by filling out our contact form. We aim to respond to all inquiries within 24 hours.

What is your return policy?

We offer a 30-day return policy for most products. Please refer to our Terms and Conditions page for detailed information on eligibility, process, and any exceptions.

How long does it take to receive a refund?

Once we receive and approve your return, refunds are typically processed within 3-5 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Shipping Information

How long does shipping take?

Shipping times vary depending on your location and chosen shipping method. Generally, orders are processed and shipped within 1-2 business days. Estimated delivery times are:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days

How are products shipped?

All products are shipped via USPS. Shipping costs are calculated based on the total weight of your order and the destination. We offer tracking for all shipments to ensure you can monitor your package's progress.

Product Details

What are some common CNC terminology terms?

CNC (Computer Numerical Control) involves many specialized terms. Here are some key concepts:

  • G-code: The programming language used to control CNC machines.
  • CAD (Computer-Aided Design): Software used to create 2D or 3D models of parts.
  • CAM (Computer-Aided Manufacturing): Software that generates toolpaths from CAD models.
  • Toolpath: The route a cutting tool follows to create the desired shape.
  • Feed Rate: The speed at which the cutting tool moves along the workpiece.
For a comprehensive list of CNC terms, please visit our CNC Glossary page.

What are 3D printed products?

3D printed products are objects created through additive manufacturing. This process involves:

  1. Designing a 3D model using CAD software
  2. Slicing the model into thin layers
  3. Building the object layer by layer using a 3D printer
3D printing allows for complex geometries, customization, and rapid prototyping. Learn more about our products on our product page.